Glasgow lab. UK-wide service. Daily dispatch.

Everything returns in 1 working day from receipt to dispatch. Weekends/bank holidays excluded.

Digital — upload your intraoral scan

• What to send: scan, bite record, opposing (if needed), photos/shade notes.
  
• Prescription detail: appliance, material/thickness (e.g., retainers 1 mm/2 mm; guards 2 mm/3 mm; trays 1.5 mm), trim style, due date, any design notes (e.g., aligner staging, gum-shield colours/logos).
  
• File hygiene: clean margins, full arch, no voids; include label and patient initials.
  
• Security: encrypted upload link available; GDPR-compliant handling.

Physical — we collect your impressions

• What we accept: silicone or alginate impressions with a bite record; include opposing where needed.
  
• Packaging: disinfect, bag each item, protect with gauze/foam, place in a rigid box; include all fragments/components for repairs; label shade and tooth numbers where relevant.
  
• Local (within 30 miles of Glasgow): same-day collection when booked before 10am (reaches us next working day). Local drop-back after fabrication.
  
• Nationwide: free collection arranged; book before 10am for same-day pickup (reaches us next working day). Tracked return after fabrication.

Dispatch & tracking

• Turnaround: standard 1 working day from receipt to dispatch.
  
• Returns: local drop-back (within 30 miles) or tracked UK-wide courier.
  
• Cut-off & exceptions: daily cut-off applies; missing info or prescription changes reset the clock—we confirm immediately.